We understand that finding the perfect fit or color for your leather item can sometimes be a bit tricky. That’s why at Premium Leather Store, we offer a simple and stress-free exchange policy to ensure you're completely satisfied with your purchase. Here’s everything you need to know to easily exchange your leather product for a different size or color.
Eligible Items for Exchange
You can exchange the following leather items:
- Items that are unworn, unwashed, and undamaged.
- Products that still have their original tags attached.
- Items in the same condition as when you received them, including all packaging.
- Purchases made within 30 days of receiving your order (refer to your receipt for the exact date).
Important Information to Note:
- We can only accept exchanges for items originally purchased directly from premiumleatherstore.com.
- Certain leather products, such as belts or customized items, may have special exchange instructions. These details will be provided on the product page.
How to Start an Exchange
Step 1: Contact Us
To initiate the exchange, please reach out to our helpful customer service team. You can contact us via email at support@premiumleatherstore.com or by phone at (786) 565-5560. When contacting us, please include your order number and details about the leather item you'd like to exchange, such as the size or color you want.
Step 2: Return Instructions
Our team will send you all the necessary instructions, including the return address and any forms you may need to complete.
Step 3: Ship Your Return
Carefully pack your leather item in the original packaging or another suitable alternative to prevent damage during transit. We recommend using a trackable shipping service for your return and keeping proof of shipment for your records.
What Happens After We Receive Your Return?
Once your returned item is received, we will inspect it to ensure it meets the conditions outlined in our policy.
- Approved Exchange: If your exchange is approved, we’ll ship your new item to you at no extra charge (subject to availability).
- Unavailable Size/Color: If the size or color you requested is unavailable, we will process a full refund to the original payment method you used to place the order.
Additional Information
- Exchange Shipping Costs: If the exchange is due to our error (e.g., a damaged or incorrect item), we will cover the cost of shipping the replacement item. For exchanges based on personal preferences (e.g., size or color change), you will be responsible for the return shipping costs.
- Time Limits: All exchanges must be initiated within 30 days from the date of purchase.
Have Questions? We’re Here to Help!
If you need any further assistance or have questions about our exchange policy, don’t hesitate to contact us at support@premiumleatherstore.com. We’re always happy to help!